Ticket Help
What is a an e-tickets?
There are lots of benefits to e-tickets! You receive them right away, with no box office collection queues or postal delivery to wait for. There is often a discount for buying online in advance and e-tickets are usually cheaper than paying to have tickets posted to you. E-tickets are scanned at the gates when you arrive at the event for quick and easy entry.
A quick guide to e-tickets
- Your e-ticket will be available for download after purchase. You will not receive a further copy in the post – the e-ticket is all you need for entry!
- Each e-ticket will be on a separate page. Please ensure you have downloaded ALL your e-tickets in advance of the event.
- Only one of each e-ticket can be used and once scanned the e-tickets are no longer valid. In the case of multi-day tickets, each ticket can be scanned only once per day – please check the wording on your ticket.
- The e-tickets are electronically validated on entry and subsequent or duplicate presentation constitutes fraudulent use.
- You must bring the e-tickets with you to the show.
- To avoid delays at the gate, the e-ticket should be presented individually by the user of the e-ticket.
- The e-tickets are valid only for the day(s) shown on the e-ticket and unless stated only for one day.
What do I need to receive my e-tickets?
You probably already have everything you need, which is:
Adobe Acrobat Reader is required to view PDF files. This is a free program available from the Adobe web site. Follow the download directions on the Adobe web site to get your copy of Adobe Acrobat Reader.
I haven’t received (or have accidentally deleted) the email to download my e-tickets
Please click the email resend link to get your e-tickets resent to you.
At the end of the transaction you will be given the opportunity to download your e-tickets. Additionally we will send you a confirmation email which contains a link to download your e-tickets. This email should arrive within 10 minutes. If the email does not appear in your inbox please check your junk or spam email folder. If you still have not received them, please contact us using the contact form below.
Please ensure you have downloaded your e-tickets before travelling to the show.
The link in my confirmation email doesn’t work
Right click on the link then copy and paste it into your Internet browser. This will take you to a page to download your e-tickets.
If you have a Tiscali email account, sometimes the download link doesn’t appear. If this is the case please click the email resend link above and choose “Only the tickets as an attachment”.
I cannot open or view my e-tickets
Our e-ticket files are in PDF format.
Adobe Acrobat Reader 4.0 or higher is required to view PDF files. This is a free program available from the Adobe web site. Follow the download directions on the Adobe web site to get your copy of Adobe Acrobat Reader.
What happens on the event day?
You must bring the e-tickets with you to the event and it is your responsibility to ensure you present your ticket(s) in a form which can be scanned at the entrance to the event.
The tickets are valid only for the day(s) shown on the e-ticket and, unless stated, only for one day. Multi day tickets can only be scanned once per day -please be guided by the wording on your ticket.
Only one copy of each e-ticket is valid. Once the e-ticket has been scanned and used for entry it will become invalidated. Each e-ticket is electronically checked for validity on entry. Subsequent attempts to gain entry using copies of the same ticket will be rejected and constitutes fraudulent use.
Each e-ticket will be on its own separate page. This allows each person to hold and present their own ticket, speeding up entry.
If you prefer to show your e-tickets on your mobile device, please ensure you save them, or take a screen-shot before you arrive at the event as there is no guarantee that there will be roaming internet available when you get to the event site and the event cannot be held responsible if you cannot access your e-tickets at the gate.
E-tickets shown on a mobile device must be treated exactly as a physical ticket – we cannot be held responsible if you cannot access your e-tickets at the entrance to the event and failure to have your e-ticket ready for inspection as soon as you arrive will result in hold-ups for your party as well as other customers.
Questions or problems after making a purchase.
All payments are taken via debit or credit card and this is handled securely by a secure authorised service and neither the show organiser nor TICKETsrv receive your card details during the transaction. The money is received direct by your chosen event and not by TICKETsrv. Therefore your contract is direct with the event rather than with TICKETsrv. For this reason we are unable to refund tickets in any circumstances – all enquiries of this nature must be directed to the event organiser.
If none of the help above has resolved your issues please click here to Contact Us.. Please do NOT phone the show office directly as they will be unable to assist with issues relating to delivery of e-tickets.
The above help guide is intended resolve issues directly related to the email delivery of the tickets, if your PC has a fault that is causing issues opening or printing the tickets then we are unfortunately unable to assist you and we would suggest that you seek computer hardware repair or find an alternative way of printing your e-tickets.
PLEASE NOTE: Due to the busy nature of events, queries related to tickets cannot be handled at the entrance gate so please ensure they are resolved before travelling. Failure to do so is likely to result in you being required to pay for entry and wait until after the event for your query to be resolved.
PLEASE NOTE: We can only assist with online ticketing enquiries. Unfortunately, we cannot post tickets, keep them for collection at the show or take payment by any other method for advance tickets via the ticket website.
If you have any questions about the event, please check the FAQs page. You can also reach out to Big Beat Playground through the Contact page.